Refund and Returns Policy

🛍️ Returns & Refunds Policy (UK)

We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.

📦 Returns

You have the right to cancel your order within 14 days of receiving your goods. This applies to most items purchased online, in accordance with the Consumer Contracts Regulations.

To be eligible for a return:

• Items must be unused and in the same condition you received them.
• Items must be in the original packaging.
• Proof of purchase is required.

Exceptions (non-returnable items):

• Perishable goods (e.g., food, flowers)
• Personalised or custom-made items
• Sealed items that have been opened (e.g., hygiene products)

🔁 How to Return

To initiate a return:

1. Contact our customer service team at [your email/contact form].
2. We’ll provide instructions and a return address.
3. Return the item within 14 days of notifying us.

Please note:

• You are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked service.

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method within 7 working days.
• If the item was faulty or incorrect, we’ll also refund your return postage.

🔄 Exchanges

We offer exchanges for the same item in a different size or colour, subject to availability. Please contact us to arrange this.

❓ Questions

If you have any questions about our returns policy, please contact us at [your email/contact form].